REFUNDS & RETURNS
1. Can I return my product?
Yes, of course! If for any reasons you are not happy about your order, you can initiate a return within 7 days of receipt of your order. If 7 days have gone by since receiving your purchase and you have not initiated a return with us, unfortunately we can’t offer you returns.
Once your return is processed, we will grant you a store credit (value equal to your purchase excluding shipping costs). The credit does not expire. Shipping costs are non-refundable.
2. What is the return process?
- To initiate a refund, email us at firstname.lastname@example.org with your order number and the item(s) you would like to return.
- We do not accept returns without first contacting us for a return ticket. Please do not send in your items without a return ticket.
3. Return Conditions
- Items must be in their unused condition. We will not accept used items, warn, damaged, washed or altered.
- We will not accept returned items that were sent directly to us without reaching out to us first for a return ticket.
- We do not accept returns or exchange on items that are final sale. FINAL SALE ITEMS ARE NONRETURNABLE.