Refunds & Returns
Please read through the contents of this page carefully and be sure you understand our policies clearly before completing your purchase.
1. Can I return my product?
We accept returns within 7 days of receipt for store credit only. Shipping costs are non-refundable. If 7 days have gone by since receiving your purchase and you have not initiated a return with us, unfortunately we can’t offer you returns. Customer is responsible for return postage.
2. What is the return process?
- To initiate a refund, email us at firstname.lastname@example.org with your order number and the item(s) you would like to return.
- Place the item you would like to return in its original packaging.
- Drop off your package at your local post office.
- Once we receive your return product, we will process your refund as long as it meets our return conditions.
- Please allow up to 7 days to process returns.
Once your return is processed, we will grant you a credit in the form a custom coupon code (of value equal to your purchase excluding shipping costs) to be used at your next checkout. The credit does not expire.
3. Return Conditions
- Items must be in their unused condition. We will not accept used items, warn, damaged, washed or altered.
- We will not accept returned items that were sent directly to us without reaching out to us first for a return ticket.
- We do not accept returns or exchange on items that are on clearance and final sale. ALL CLEARANCE ITEMS ARE FINAL SALE.
4. What is the return address?
If you wish to return products to our nearest return address, please submit a return ticket to us first at email@example.com and our customer service representative will get back to you within 24 hours to initiate your return ticket.
5. Can I cancel my order?
Once your order is placed, we can no longer cancel your order. However, you can convert your payment for an in-store credit where you can use to purchase again on our website.