Marcelo

REFUNDS & RETURNS

1. Can I return my product?

Yes, of course! If for any reasons you are not happy about your order, you can initiate a return within 7 days of receipt of your order. If 7 days have gone by since receiving your purchase and you have not initiated a return with us, unfortunately we can’t offer you returns. 

2. What is the return process? 

• To initiate a refund, email us at sales@vegelabel.com with your order number and the item(s) you would like to return. 
• We do not accept returns without first contacting us for a return ticket. Please do not send in your items without a return ticket.

3. Return Conditions 

• Items must be in their unused condition. We will not accept used items, warn, damaged, washed or altered. 
• We will not accept returned items that were sent directly to us without reaching out to us first for a return ticket.
• We do not accept returns or exchange on items that are on clearance and final sale. ALL CLEARANCE ITEMS ARE FINAL SALE. 

How long does shipping take? 

We ship to USA and 55 international destinations by FedEx.

Worldwide shipping 5-9 business days.

Does Vege Label charge tax?

We only charge tax on our products if you're ordering from California. No tax applied to other states within the USA. For international orders, keep in mind that you are responsible for any import tax or customs charge for international orders where you are receiving the product.

Where are the products shipped from?
Our products are shipped directly from our warehouse in Los Angeles, California. 

Lost or Stolen Packages
Vege Label is not responsible for any lost, stolen, held, or undelivered packages. Once the package is forwarded to the shipping company, delivery is out of our control. Furthermore, we are not responsible for mis-delivery errors via carrier, or incorrect shipping info provided by customer.

For any lost, stolen, held, or undelivered packages please contact the shipping company.

How can I track my order? 

We will include the necessary tracking information for every order, which you will receive with your shipping notification. Please note that it may take up to 48 hours for tracking information to become available online.  

For FedEx tracking: https://www.fedex.com/en-us/tracking.html

For worldwide tracking: https://www.parcelmonitor.com/track-it-online

I ordered multiple items but they didn't arrive at the same time?
If you order multiple products, products may come in multiple shipments. Rest assured that your items are on the way.

Which payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, and Afterpay.  

If you have any questions, please reach out to us at sales@vegelabel.com 

Our bags are classic and timeless, but don't just take it from us!

As seen on our customers below. We do not compromise on style!